Our company (hereinafter referred to as "we") fully understands the importance of personal information to you and will make every effort to ensure the security and reliability of your personal information. We are committed to maintaining your trust by adhering to the following principles to protect your personal information: principle of consistency of rights and responsibilities, principle of clear purpose, principle of choice and consent, principle of minimal sufficiency, principle of ensuring security, principle of participation of the subject, principle of openness and transparency, and others.
At the same time, we promise that we will adopt mature security solutions in the industry and take corresponding security measures to protect your personal information. To this end, we have designated this "User Privacy Policy" (hereinafter referred to as "this policy/this privacy policy") and remind you:
This policy applies to app products or services. It is important to note that this policy does not apply to services provided to you by other third parties, nor does it apply to products or services within the app that have separately established independent privacy policies.
Before using any of the app’s products or services, please carefully read and fully understand this policy. Only after confirming that you fully understand and agree, should you use the relevant products or services. Once you start using any of the app's products or services, it indicates that you have fully understood and agreed to this policy. If you have any questions, opinions, or suggestions about this policy, you may contact us through various contact methods provided within the app.
This privacy policy will help you understand the following:
1、How we collect and use your personal information.
2、How we share, transfer, and disclose your personal information.
3、How we protect your personal information.
4、How you manage your personal information.
5、How we handle the personal information of minors.
6、How your personal information is transferred globally.
7、How we protect children from the risks of sexual abuse and exploitation.
8、How this privacy policy is updated.
9、How to contact us.
How We Collect and Use Your Personal Information
Personal information refers to various types of information that can identify a specific individual either alone or in combination with other information, recorded electronically or otherwise. We collect and use your personal information for the following purposes described in this policy:
Help You Become Our User
To create an account and provide you with services, you need to provide the following information: your nickname, avatar, gender, date of birth, phone number, etc., and create a username and password. During the registration process, if you provide additional information to complete your profile, it will help us provide you with better services and experiences, such as your real name, ID information, hometown, relationship status, zodiac sign, occupation, school, and your real avatar. However, if you do not provide this additional information, it will not affect the basic functionality of using the app’s products or services.
The information you provide will remain authorized for use throughout your use of the service. When you voluntarily cancel your account, we will anonymize or delete your personal information in accordance with applicable laws and regulations as quickly as possible.
Displaying and Pushing Products or Services
To improve our products or services and provide personalized information, search, and transaction services, we will extract your browsing, search preferences, behavioral habits, and location information based on your browsing and search history, device information, and transaction information. We will label these characteristics and create an indirect user profile for showing and pushing information. If you do not wish to receive commercial advertisements, you can unsubscribe at any time through the relevant unsubscribe function in the product.
Providing You with Products or Services
Information You Provide
The personal information you provide when registering an account or using our services, such as phone number, email address,information shared by you with others via our services, and information stored during the use of our services. Before providing such third-party personal information, you must ensure that you have obtained their consent.
Information Collected During Your Use of the Service
To provide you with more tailored page displays and search results, understand product compatibility, and identify account abnormal statuses, we collect information about the services you use and how you use them. This information includes:
Device Information: We collect device-related information (such as device model, OS version, device settings, unique device identifiers) and location-related information (such as IP address, GPS location, Wi-Fi access point, Bluetooth, base station, etc.). As we provide services based on geographic location, by successfully registering an "app" account, you authorize us to extract, disclose, and use your geographic location information. You can always set your status to invisible to stop sharing location information with other users.
Log Information: When you use our website or client products or services, we automatically collect detailed usage information as part of network log data, such as search queries, IP address, browser type, telecom carrier, language, access date and time, and visited webpage records.
Please note that standalone device information, log information, etc., cannot identify specific individuals. If we combine such non-personal information with other information to identify a specific individual, or if we combine it with personal information, such non-personal information will be treated as personal information for the duration of its use, and we will anonymize or de-identify such personal information unless authorized by you or required by law.
When you contact us, we may retain your communication/call records, content, or your contact information to assist in resolving issues or recording solutions and results related to those issues.
Information Collected Indirectly
You may use products or services provided by our affiliated companies through the app, allowing us to jointly provide you with one-stop services and manage your information centrally. When you use these services, you authorize us to receive, aggregate, and analyze your personal information or transaction information from our affiliated companies.
If you refuse to provide this information or deny authorization, you may not be able to use the related products or services, but this will not affect your use of the core services of the app, such as browsing, chatting, or posting updates.
Providing Security Assurance
To enhance the security of your usage of our services and those provided by our affiliated companies and partners, and to protect the safety of your or other users' or the public's personal and property rights, we may use or integrate your user information, transaction information, device information, network logs, and any legally shared information from our affiliated companies or partners, based on their legal basis or your authorization. This will help us assess your account and transaction risks, perform identity verification, detect and prevent security incidents, and take necessary recording, auditing, analysis, and resolution measures as required by law.
Other Uses
We will use your information for other purposes as stated in this policy, or we may use information collected for a specific purpose for other purposes after obtaining your consent.
Exceptions to Obtaining Authorized Consent
How We Share, Transfer, and Disclose Your Personal Information
Sharing
We will not share your personal information with any company, organization, or individual outside of the app service providers, except in the following situations:
With Explicit Consent: After obtaining your explicit consent, we may share your personal information with other parties.
In Statutory Situations: We may share your personal information as required by laws and regulations, for litigation dispute resolution, or upon request by administrative or judicial authorities.
Sharing with Affiliates: To facilitate the provision of services based on related accounts and to recommend information that may interest you or protect the personal property security of our affiliated companies or other users, we may share your personal information with our affiliates. We will only share the necessary personal information (such as account details needed for using affiliated company services). If we share your sensitive personal information or if an affiliate changes the purpose of using and processing your personal information, we will seek your authorization again.
Sharing with Authorized Partners: Some of our services are jointly provided with authorized partners. We may share your personal information with them only for the purposes stated in this privacy policy, to offer better customer service and user experience, such as arranging for partners to provide services. We will share only the personal information necessary for service provision and for lawful, legitimate, necessary, and specific purposes. Our partners may not use the shared personal information for unrelated purposes.
Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following situations:
With Explicit Consent: After obtaining your explicit consent, we may transfer your personal information to others.
In the Event of Mergers, Acquisitions, or Bankruptcy Liquidation: If personal information is involved in mergers, acquisitions, or bankruptcy liquidation, we will require the new company or organization holding your personal information to continue being bound by this policy. Otherwise, we will request the new company or organization to seek your authorization again.
Public Disclosure
We will only publicly disclose your personal information in the following situations:
With Your Explicit Consent or Based on Your Active Choice: If we determine that you have violated laws or regulations or severely breached the app's relevant agreements, or for protecting the personal property safety of the app and its affiliated companies or users, we may disclose your personal information, including the violations and measures taken against you, based on applicable laws and the app's terms.
Exceptions for Obtaining Authorization Prior to Sharing, Transferring, or Disclosing Personal Information
In the following situations, we do not need to obtain your prior consent before sharing, transferring, or disclosing your personal information:
Related to national security or defense security;
Related to public safety, public health, or major public interests;
Related to criminal investigations, prosecutions, trials, and enforcement of judgments;
To protect the major legal rights of yourself or other individuals, such as life and property, where it is difficult to obtain consent;
Personal information you have voluntarily disclosed to the public;
Personal information collected from legally disclosed information, such as legal news reports, government disclosures, etc.
According to the law, the sharing, transfer, or public disclosure of anonymized personal information, where the data recipient cannot restore and re-identify the individual, does not constitute personal information sharing, transfer, or disclosure, and no additional notification or consent from you is required for the storage and processing of such data.
How We Protect Your Personal Information
We have adopted industry-standard, reasonable, and feasible security measures to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage, or loss.
We have an advanced data security management system focused on data, covering the entire data lifecycle. This system enhances the security of the whole system from multiple dimensions, including organizational construction, institutional design, personnel management, and product technology.
We will take reasonable and feasible measures to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
The internet is not an absolutely secure environment. We strongly advise you not to send personal information through communication methods not recommended by the app. You can establish contact and share information through our services. When you create communication, transactions, or sharing through our services, you can choose the recipients of your communication, transaction, or sharing. These recipients may be third parties who can view your transaction content, contact details, communication information, or shared content.
If you discover that your personal information, especially your account or password, has been leaked, please contact app customer service immediately so we can take appropriate action based on your request.
Please be aware that any information you voluntarily share or make public while using our services, especially through posts, group chats, circles, or other public spaces, may involve your personal information or even sensitive personal information, such as uploading pictures containing personal details. Please consider carefully whether to share or publicly share such information when using our services.
Please use a strong password to help us secure your account. We will strive to ensure the security of any information you send us. We will also report the handling of personal information security incidents to regulatory authorities as required.
How You Manage Your Personal Information
You can access and manage your personal information in the following ways:
Accessing Your Personal Information
You have the right to access your personal information, except where exemptions apply under laws and regulations. You can access your personal information in the following ways:
Account Information: If you wish to access or edit personal documents, mobile binding, payment information, change your password, add security information, or close your account, you can log in to your account and go to "More" → "Settings" → "Account & Security" to perform these actions.
Personal Profile: If you wish to access or edit your nickname, profile picture, hometown, relationship status, birth date, zodiac sign, occupation, school, hobbies, location history, or other personal details, you can log in to your account and go to "More" → "View or Edit Personal Profile" to perform these actions.
Dynamic Information: You can log in to your account and go to "My Dynamics" to access or clear your dynamic posting history.
If you cannot access this information through the above paths, you can contact app customer service at any time. We will respond to your access request within 30 days.
Correcting or Supplementing Your Personal Information
If you find that the personal information we process is incorrect, you have the right to request corrections or supplements. You can submit a correction or supplement request using the methods listed in "Accessing Your Personal Information."
Deleting Your Personal Information
You can delete some of your personal information through the methods listed in "Accessing Your Personal Information."
You may request deletion of your personal information in the following situations:
If we process your personal information in violation of laws and regulations;
If we collect or use your personal information without your explicit consent;
If we process your personal information in violation of the agreement with you;
If you no longer use our products or services, or if you voluntarily cancel your account;
If we permanently stop providing you with products or services.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us to delete it in a timely manner, unless required by laws and regulations, or unless these entities have obtained your independent authorization.
After deleting information from our services, we may not immediately delete the corresponding information from backup systems but will do so during the next backup update.
Restricting Automated Decision-Making Systems
In some business functions, we may make decisions based solely on automated mechanisms, such as information systems or algorithms, without human intervention. If these decisions significantly affect your legal rights, you have the right to request an explanation. We will provide a method of appeal, provided it does not infringe on app commercial secrets, other users' rights, or public interest.
Responding to Your Requests
For security purposes, you may need to provide written requests or verify your identity in another way. We may ask you to verify your identity before processing your request. We will respond within 30 days. If you are unsatisfied, you can file a complaint through the app. We generally do not charge for reasonable requests, but for repeated or excessive requests, we may charge a reasonable fee to cover costs. We may refuse requests that are baseless, require excessive technical means (such as the need to develop new systems or fundamentally change existing practices), pose risks to others' legal rights, or are highly impractical.
We will not be able to respond to your requests under the following circumstances, as required by laws and regulations:
Related to national security or defense security;
Related to public safety, public health, or major public interests;
Related to criminal investigations, prosecutions, trials, and enforcement of judgments;
If there is sufficient evidence that the information subject has malicious intent or is abusing their rights;
Responding to your request would severely damage the legal rights of you or others;
Involving commercial secrets.
How We Handle Children's Personal Information
Children are not allowed to create their own user accounts without the consent of their parents or guardians. If you are a minor, we recommend that you ask your parents or guardians to carefully read this privacy policy and use our services or provide us with information only with their consent.
For situations where minors use our products or services with the consent of their parents or guardians, we will only use, share, transfer, or disclose their personal information when permitted by laws and regulations, explicitly consented to by parents or guardians, or necessary for protecting the minors.
How We Store Your Personal Information
In general, we will store and retain your personal information from the time you use our services until 6 months after you cancel your account.
After the retention period expires, we will delete or anonymize your personal information in compliance with applicable laws.
If our products or services stop operating, we will notify you via push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable time frame.
How We Protect Children from Sexual Abuse and Exploitation Risks
Introduction
We prioritize and commit to protecting children's privacy and safety. This privacy policy ensures that when collecting, processing, and storing children's personal information, we apply the highest standards of protection to prevent any form of sexual abuse, exploitation, or other harm. Our policy complies with international child protection standards and respects children's privacy rights.
Scope of Application
This privacy policy applies to all services, products, platforms, or activities involving children, especially interactions on online and digital platforms. These measures apply to all users under the age of 18, particularly those under the age of 12.
Information We Collect
We will only collect necessary personal information within the legal boundaries and make every effort to minimize the invasion of children's privacy. We may collect the following information:
Basic Information: Such as name, age, gender, etc.
Activity Information: The interactions and activities of children on the platform, including content participation, viewing history, usage habits, etc.
Device Information: Including IP address, device type, operating system, and other technical data.
Parent or Guardian Contact Information: For communicating with parents or guardians to ensure appropriate handling and verification of information.
Use and Processing of Information
The purpose of collecting children's personal information is limited to:
Providing relevant services or content and ensuring its appropriateness for children.
Monitoring and evaluating children's activities to prevent any inappropriate behavior or content.
Communicating with parents or guardians to ensure they understand and consent to their child's use of our platform or services.
Ensuring the platform or services comply with local laws and regulations and taking measures to protect children from sexual abuse, sexual exploitation, and other risks.
We are committed not to use children's personal information for marketing, advertising, or any other inappropriate purposes.
Data Protection Measures
We adopt strict technical and management measures to protect children's personal information from unauthorized access, disclosure, tampering, or destruction. These include:
Using encryption technologies to protect sensitive information.
Setting access permissions to ensure only authorized personnel can access the data.
Regularly reviewing data protection measures to ensure they meet international standards.
Rights of Parents/Guardians
Parents or guardians have the right to:
Access and view their children's personal information.
Modify or update their children's personal information.
Request the deletion of their children's personal information.
Supervise their children's usage to ensure their safety.
If parents or guardians find any inappropriate content or behavior on the platform, they can contact the platform administrator or customer service team at any time, and we will take prompt action.
Information Sharing and Disclosure
We will not share children's personal information with third parties except in the following situations:
Legal Requirements: We may disclose personal information as required by law, regulations, or government requests.
Protecting Children's Safety: If we believe a child may be at risk of sexual abuse, sexual exploitation, or other harm, we are obligated to report to the relevant authorities to ensure the child's safety.
Data Storage and Retention
Children's personal information will only be stored for the period required to provide services. Once the relevant service purpose is achieved, we will take appropriate measures to delete or anonymize the personal data in compliance with legal requirements.
Education and Prevention
We will provide resources on cybersecurity, gender education, and child protection to children, parents, and educators through our platform, app, or services. We are committed to taking preventive measures to help reduce the risks of sexual abuse and sexual exploitation that children face on digital platforms.
Updates to the Child Protection Policy
We will regularly update this privacy policy to comply with new laws and regulations or to improve protection measures. The updated privacy policy will be published on the platform and take effect immediately. If there are any significant changes, we will notify parents or guardians through appropriate methods.
How This Privacy Policy is Updated
Our privacy policy may change. We will not restrict your rights under this privacy policy without your explicit consent. For major changes, we will provide prominent notices (including notifications via the app or pop-up prompts).
Major changes include, but are not limited to:
Significant changes in our service model, such as the purpose of processing personal information, the types of personal information processed, or how personal information is used.
Significant changes in control, such as ownership changes due to mergers or acquisitions.
Changes in the primary recipients of personal information sharing, transfer, or disclosure.
Significant changes in your rights related to personal information processing and how they are exercised.
Changes in the department responsible for personal information security, contact details, and complaint channels.
A data security impact assessment report indicating high risks.
We will also archive the old versions of this privacy policy for your reference.
How to Contact Us
If you have any questions, comments, or suggestions regarding this policy, you can contact us via the online customer service in the "Help & Feedback" section of the app. We will reply to your request within 30 days. Email: contact@viso.love
